Tag Archives: Buzzwords

The Language of Trust: Selling Ideas in a World of Skeptics

I am happy to announce that my new book, The Language of Trust: Selling Ideas in a World of Skeptics, is scheduled to be published in May 2010 by Prentice Hall Press.

Below is a little preview.  The book is available at Amazon for pre-order in case you want a headstart.

The Language of Trust: Selling Ideas in a World of Skeptics

Trust is dead.  Now what?

Living through the horror of 9/11 era, the 2008 financial collapse, and a lifetime of accumulated consumer experiences, Americans are more skeptical now than at any other time in our history. They think financial services companies will take their money. Pharmaceutical companies put profits over patients.  Politicians are all liars. And corporations will do anything for a dollar.

At the same time, the public has access to more information and more viewpoints.  Major corporations and mommy bloggers find themselves on equal ground in the fight for attention and credibility.  And for every fact and statistic that supports one side of an argument, a quick Google search can reveal an equally compelling alternative view of the world. Continue reading

Words That Worked in 2008 (and Some That Didn’t): A Report Card

Originally published on Huffington Post 1/5/09

It’s easy to bemoan the state of the English language today. But the fact is, words still matter. Arguably, more than ever. It’s hard to think of a year filled with so many iconic words as 2008. The following is a list of words used to great — or not so great — effect this past year. Language by its very nature is always evolving, and 2008 imbued these words with different meanings than they had in 2007. Those who saw those new meanings emerged ahead. The following is our admittedly subjective ranking of the top ten words of 2008 and how well people used them.

#1 Change: 
There are few arenas in which as many words fly as in a U.S. presidential election. And this year, “change” was by far the big winner. It was the perfect word for unsettled times. A word that previously suggested uncertainty today conveys a move toward stability. By September, both candidates tried to use it to their advantage. But as in any debate, victory almost always goes to the person first able to define the terms. And the Obama campaign’s incredibly disciplined use of this one word inspired millions of new voters to head to the polls — and carried him to the presidency of the United States. Final assessment: right word, right time. Grade: A

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